From our dispatch location in China to your everyday wardrobe.
Where we deliver
Online checkout currently supports the contiguous United States (the 48 adjoining states and Washington, D.C.). We do not currently accept orders for Alaska, Hawaii, US territories, APO/FPO addresses, or destinations outside the United States. Use a complete residential or business street address; delivery to PO boxes is unavailable.
Shipping charges
| Method | Product subtotal after discounts | Charge |
|---|---|---|
| Standard tracked delivery | Below $120 | $6.90 USD per order |
| Standard tracked delivery | $120 or more | Free |
The applicable charge is displayed before you submit the order. Free shipping is based on the product subtotal after discounts, excluding shipping and any taxes.
Processing and delivery estimates
After payment is confirmed, allow 2–4 business days to process an order. Standard transit is estimated at 8–15 business days after dispatch. Combined processing and transit is therefore approximately 10–19 business days. Business days are Monday to Friday, excluding public holidays at the origin or destination. These are estimates, not guaranteed delivery dates. Customs checks, carrier disruption, remote addresses, and peak periods can cause delays. Unpaid orders do not enter processing.
Dispatch and tracking
Orders ship from China. After dispatch, tracking details will be added to the order when available. Check Track your order or My account, or contact caolingling46@outlook.com. A newly created tracking number can take 1–3 business days to show a carrier scan. We do not show a shipment as dispatched merely because an order was submitted.
Customs, duties, and taxes
International parcels may be subject to import duties, taxes, or clearance charges. Unless the checkout expressly includes those amounts, they are not included in the product price or shipping charge and may be collected by the destination authorities or carrier. Contact us before ordering if you need help understanding the shipping arrangement.
Address changes, delays, and missing parcels
Contact us promptly if an address is incorrect. We can change it before dispatch when operationally possible; changes after dispatch cannot be guaranteed. If an order has not arrived by the end of the estimated window, contact us with your order number so we can investigate with the carrier and arrange an appropriate remedy. If tracking says delivered but you cannot locate the parcel, check with household members and the delivery location, then contact us. We will assess the evidence rather than automatically treating the carrier status as final.
Damaged or incorrect delivery
Keep the packaging and contact us as soon as reasonably possible with the order number, a description, and useful photographs. Our Returns & refunds page explains the available remedies. Nothing in this policy limits mandatory consumer rights.