How information is used when you browse, create an account, order, or contact us.
1. Who we are
Shenzhen Ruilin E-Commerce Co., Ltd. is responsible for the personal information processed through this store. Our address is Room 101, No.20 Hudu Road, Anliang Community, Yuanshan Subdistrict, Longgang District, Shenzhen City, Guangdong Province, China. Privacy requests can be sent to caolingling46@outlook.com.
2. Information you provide
When you create an account, order, or contact us, we process information such as your name, email, login identifier, billing and delivery address, optional telephone number, order details, and the content of your support request. Passwords are stored in hashed form by WordPress. Do not send full card information, government identification, or unrelated sensitive information in a support message.
3. Technical and order information
The server may record IP addresses, request times, browser or device information, security events, and error information. WooCommerce records items, order totals, addresses, status changes, and related transaction references when supplied by a connected payment provider. The current pending-order process does not capture payment credentials or create a charge.
4. Why we use information
We use information to maintain your account and cart, assess and fulfill orders, handle returns and support, prevent misuse, secure the service, and keep necessary business records. Where a legal basis is required, we rely on performance of a contract or steps at your request, applicable legal obligations, legitimate operational and security interests where permitted, and consent when required. We do not make marketing consent a condition of purchase.
5. Cookies and similar storage
Essential WordPress and WooCommerce cookies maintain authentication, carts, checkout sessions, and security. Examples include wordpress_logged_in_* for login, woocommerce_items_in_cart and woocommerce_cart_hash for cart updates, and wp_woocommerce_session_* for cart sessions. Session and cart lifetimes depend on use and software settings; cart sessions are generally around two days, while login persistence varies with “Remember me.” Browser settings can block or delete cookies, but account and cart features may stop working. No advertising, behavioral analytics, or third-party marketing pixels are currently enabled.
6. Who receives information
Information may be accessed by our authorized staff and the service providers needed to run the store, including hosting and infrastructure services, carriers for an actual shipment, and a payment provider when a connected payment flow is used. A carrier receives the delivery details needed for delivery. A payment provider processes payment data under its own notice. We may disclose information when lawfully required or to protect legal rights. We do not sell personal information or share it for cross-context behavioral advertising.
7. International handling
The business operates in China. Information may be processed there or in the locations used by hosting, delivery, or payment providers. Cross-border processing can involve different data protection rules. Where transfer safeguards are required, we will use the mechanisms applicable to that transfer. Contact us for more information about your order or a particular provider.
8. Retention
We retain account information while the account remains active or as needed to administer it. We aim to remove or anonymize inactive account information after 24 months unless ongoing orders, disputes, or legal obligations require retention. Order and financial records may be retained for up to seven years after the relevant transaction for recordkeeping and disputes, or a different period required by applicable law. Support messages are generally retained for 24 months after resolution. Security and access logs are generally retained for up to 90 days. Backups may retain deleted information for a limited rotation period and are restricted from ordinary use.
9. Your choices and requests
You can update available account details in My account. Depending on applicable law, you may have rights to access, correct, delete, obtain a copy of, restrict, or object to the processing of your information, or withdraw consent where consent is used. Send a request to caolingling46@outlook.com; we will verify it proportionately and respond within the applicable legal timeframe. Some information must remain for open orders, legal records, or disputes. You may also complain to a competent data protection authority where available. We do not penalize customers for exercising legally protected rights.
10. Security
We use access restrictions, software maintenance, and other reasonable measures to protect the store. No system can guarantee absolute security. Use a unique account password, sign out on shared devices, and contact us if you suspect unauthorized access. Only enter information through the intended checkout and account pages.
11. Children
The store is intended for people legally able to place an order. We do not knowingly collect children’s information for independent account use. If you believe a child has provided information without appropriate authorization, contact us so we can assess and remove it where required.
12. Messages, links, and updates
Order and support communications concern your requested transaction or inquiry. No newsletter or marketing subscription is currently operated. External carrier or payment links have their own privacy terms. We may update this notice as the store changes and will revise the date above. Contact caolingling46@outlook.com about this notice or your personal information.