Please read these 17 sections before using our store or placing an order.
1. Operator and contact
This store is operated by Shenzhen Ruilin E-Commerce Co., Ltd. (深圳市锐凛电子商务有限公司), at Room 101, No.20 Hudu Road, Anliang Community, Yuanshan Subdistrict, Longgang District, Shenzhen City, Guangdong Province, China. Contact us at caolingling46@outlook.com. “We,” “us,” and “our” refer to this company. These terms apply to the RUILIN website and orders placed through it.
2. Scope and eligibility
You must be legally able to enter a purchase contract in your place of residence, or use the store with the involvement of a parent or guardian who can do so. Use the store for lawful personal shopping. These terms, the product information, and the policies linked at checkout form the information applicable to an order.
3. Accounts and security
Checkout requires an account. Keep your details accurate and your login credentials confidential. Tell us promptly if you believe your account has been misused. You are responsible for activity you authorize. We may restrict an account when reasonably needed to investigate fraud or protect the service; contact us if you believe a restriction is mistaken.
4. Product information
The store sells clothing. Product pages describe the material, color, fit, price, and available sizes. Images are created for this store and illustrate the listed style; display settings, lighting, and reasonable manufacturing variation can affect appearance. Styling accessories are excluded unless expressly listed. We will not use this statement to excuse a material mismatch with the description. Contact us before ordering if a detail matters to you.
5. Intellectual property
Website copy, original imagery, layout, and other store materials are owned by us or used with permission. You may view the website and retain your order information for personal use. Do not reproduce store materials commercially or misrepresent an association with us. Third-party rights remain with their owners; the store does not claim affiliation with other clothing brands.
6. Prices, currency, and taxes
Prices are in USD. Shipping and any tax collected by the store appear before order submission. The store currently does not collect sales tax at checkout. Import duties or destination charges may be payable by the recipient as explained in the Shipping policy. Prices may change for future orders; accepted orders are not repriced without your agreement. Your payment provider may charge conversion or transaction fees.
7. Orders, acceptance, and contract
Review your items, size, address, and total before submitting. Submission creates an order request and an order record; an automated acknowledgement alone does not confirm payment or acceptance. We accept an order when we confirm dispatch or expressly confirm acceptance. If an item is unavailable or a material error prevents acceptance, we will contact you and refund any captured amount for the affected items and applicable shipping. Mandatory local rules about contract formation remain applicable.
8. Payments and payment issues
Use only the methods displayed at checkout and payment details you are authorized to use. Pending payment means unpaid. No unpaid order is dispatched. Payment confirmation must be recorded before fulfillment begins. Contact us if a charge and the order status disagree. Do not send full card details, account passwords, or verification codes through the website contact form or email. See the Payment policy.
9. Shipping and fulfillment
We ship from China to the supported US destinations listed in the Shipping policy. Processing is normally 2–4 business days after confirmed payment, followed by an estimated 8–15 business days in transit. Estimates may be affected by customs, carriers, or events outside reasonable control. Tracking details are added when available. If delivery fails or is materially delayed, contact us so we can investigate and provide an appropriate remedy.
10. Cancellation, changes, and withdrawal
You may cancel an eligible unpaid order through My account. For paid orders, contact us as soon as possible; we can cancel before dispatch and refund the captured order amount. A 24-hour request window is recommended for prompt handling and does not remove cancellation possibilities while an order remains undispatched. After dispatch, the returns process generally applies. Mandatory withdrawal or cancellation rights are preserved. See the Cancellation policy.
11. Returns, refunds, and remedies
Voluntary return requests can be made within 30 calendar days after delivery under the Returns & refunds policy. For a change of mind, items must meet the stated condition requirements and return postage is paid by the customer. Store errors, defects, and incorrect items are assessed separately; we cover appropriate agreed return costs and provide the remedy due. Approved refunds use the original method. These terms do not reduce statutory remedies.
12. Acceptable conduct
Do not use the site for fraud, unlawful transactions, harmful content, unauthorized access, scraping that harms service availability, or interference with another customer’s account. Do not submit personal information you are not entitled to share. We may take proportionate steps to protect the store and investigate misuse. Any enforcement remains subject to applicable law.
13. Privacy, cookies, and communications
We use personal information to operate accounts, process orders, support customers, and meet recordkeeping obligations as explained in the Privacy policy. Essential cookies keep sessions, carts, and authentication working. The current site has no advertising or analytics tracking enabled. Transactional communication is separate from marketing consent. We do not require marketing consent to purchase.
14. Availability, accuracy, and warranties
We take reasonable care with website information and service availability, but occasional outages or errors may occur. Contact us about an error so we can correct it. If a material error affects an order, we will discuss the correction or cancellation and refund option. Any limitation of a voluntary warranty does not exclude the product standards, rights, or guarantees that applicable law requires.
15. Liability and events outside reasonable control
Each party is responsible for loss for which it is legally liable. We do not exclude liability that cannot lawfully be excluded, including applicable liability for fraud, personal injury, or mandatory consumer protections. When events outside reasonable control affect fulfillment, we will notify you where possible, take reasonable steps to reduce the disruption, and discuss cancellation or refund where appropriate rather than retaining payment indefinitely.
16. Applicable law and disputes
These terms are governed by the laws applicable to our operations in the People’s Republic of China, subject to mandatory consumer protections and jurisdiction rights available in your place of residence. Please contact caolingling46@outlook.com first so we can try to resolve a concern. Nothing here requires you to waive a legally available local remedy, submit to binding arbitration, or bring a claim only in a foreign court.
17. Updates, severability, and further contact
We may update these terms by posting a dated version. The version presented when you ordered applies to that order unless a change is legally required or agreed with you. If a provision is unenforceable, the remaining provisions continue to apply to the extent lawful. A failure to enforce a term is not a waiver. For questions, contact caolingling46@outlook.com or write to Shenzhen Ruilin E-Commerce Co., Ltd., Room 101, No.20 Hudu Road, Anliang Community, Yuanshan Subdistrict, Longgang District, Shenzhen City, Guangdong Province, China.