Plans change. Contact us as early as you can.
Unpaid orders
Sign in to My account and open Orders. You can cancel an eligible pending order using its Cancel action. If the action is unavailable, email caolingling46@outlook.com with the order number. Cancelling an unpaid order does not create a refund because no payment has been captured.
Paid orders before dispatch
Request cancellation within 24 hours after placing the order where possible. If the order has not been dispatched, we will cancel it and refund the captured amount, including the original shipping charge. A request after 24 hours can still be accepted if the parcel has not entered dispatch. Email us with “Cancel order” and the order number in the subject. A request is not confirmed until we have checked the fulfillment status and replied.
After dispatch
Once a parcel has been handed to a carrier, cancellation or interception cannot be guaranteed. You may use the Returns & refunds process after delivery. Contact us rather than refusing a parcel without instructions, so we can explain any return costs and coordinate with the carrier.
Order changes
For size, item, or address changes, contact us promptly. If an order cannot be amended safely, we may offer cancellation before dispatch and invite you to place a corrected order. Do not send payment details in your request.
Cancellation by the store
We may cancel an order if an item is unavailable, payment cannot be verified, the destination is unsupported, or a material listing error prevents fulfillment. We will explain the reason and return any captured amount for the cancelled items and applicable shipping. We will not substitute an item without your agreement.
Refund timing
Once cancellation of a paid order is confirmed, we initiate the refund to the original payment method within five business days. Your provider may take a further 5–10 business days to post it. Mandatory cancellation and withdrawal rights remain unaffected.