A clear process if a piece is not right for you.
30-day return requests
You may request a return within 30 calendar days after the order is delivered. Email caolingling46@outlook.com with your order number, the item and size, and whether you would like a return, replacement, or help with a fault. For a change-of-mind return, items must be unworn, unwashed, unaltered, and returned with original tags and packaging where supplied. Trying on clothing indoors to assess fit is permitted. A fault or incorrect item is assessed separately and does not depend on the garment being unused.
How to return
- Contact us within the return request period. We aim to reply within two business days.
- We will provide return instructions and a confirmed return destination. Our company address is a business contact address; please do not send a parcel there without confirmation. Returns may need to be sent to China.
- After receiving instructions, send the return within 14 calendar days, using a tracked service and keeping the postage receipt. Include your order number.
- We inspect returns within five business days after receipt and notify you of the decision. If an issue affects eligibility, we will explain the reason and discuss the next step.
Who pays return shipping?
For a change of mind, size preference, or color preference, the customer pays the return shipping and any disclosed return-related import charges. We do not charge a restocking fee. For a confirmed faulty, damaged, or incorrectly supplied item, we arrange a prepaid return or reimburse reasonable agreed return postage, and provide a replacement or refund as appropriate. Contact us before paying return postage in those cases.
Refund amount and timing
Approved refunds are issued to the original payment method within five business days after the return is approved. The payment provider may require a further 5–10 business days to post the credit. For voluntary change-of-mind returns, the refund covers the returned product amount; the original shipping charge is not refunded unless required by law. We do not retrospectively deduct a free outbound shipping charge. For a confirmed store error or defective item, we refund the applicable product and reasonable shipping amounts as required for the remedy. Partial returns are calculated using the price and discounts allocated to the returned items.
Exchanges and replacements
For a different size or color, request a return and place a new order once you have chosen the replacement. Availability is checked at that time. If the item is faulty or incorrect, contact us first so we can arrange the appropriate remedy without unnecessary repeat purchases.
Exceptions
We do not sell underwear, personalized products, or final-sale items in the current collection. Items damaged through misuse or altered after delivery may not qualify for a voluntary return. This does not restrict rights for defects, incorrect supply, or other mandatory consumer protections. Contact us if a condition prevents you from following the standard process.
Unpaid orders and cancellations
No refund is due when no payment has been captured. An unpaid order can be cancelled from your account where the action is available. For paid orders that have not shipped, see our Cancellation policy.